Contact us
Volunteers read this. All of it.
There is no call center and no ticket robot here. Pick whichever fits: the Discord if you want whoever is around to look at it now, email if it needs a record, the form if you would rather not join anything first.
Channels
Four ways in
Email[email protected]Anything that wants a record: your plan, a data question, a bad alert you want somebody to go back through the logs for.Usually a couple of working daysDiscordThe fastest roomBug reports, feature arguments, and the channel that lights up on outbreak days. Often answered by whoever wrote the thing you are asking about.Whoever is around picks it upX@wxalerts_orgRelease notes and the occasional outage post.Announcements, not support
Write to us
How can we help?
The form and the address land in the same mailbox, and the same person reads both. The form only exists because an inquiry that starts in a blank compose window usually costs a round trip of questions before anybody can answer it.
A bad or missed alertWhere you were and roughly when. That is what lets somebody find the message in the delivery log.
Something broken in an appPlatform and version, both at the bottom of Settings, and what you did just before it went wrong.
Billing or your planWrite from the address on the account if you can. It saves a round trip proving the account is yours.
Data, the API or MQTTThe docs cover the limits and the payloads. If something contradicts them, that is a bug and we want it.
Or just come in
Most of this project happens in the Discord
Spotters, developers and the people who keep the feeds up are all in there, in the open. Ask in the support channel and the answer usually comes from whoever built the thing you are asking about.
Report a bad alertA polygon in the wrong place, garbled text, or a warning that never reached you.Check the status pageIf something looks down, this says whether it is us and what we are doing about it.Read the docsThe API, MQTT, Home Assistant and the integrations, with the payloads written out.Get involvedMost of what helps most does not need you to write any code.