# Check on someone with Guardian Line

> Warning calls for someone elderly or disabled that greet them by name, ask if they are safe, try again if nobody answers, and tell a Safety Person how it went.

Alerts and places · How-to guide · https://wxalerts.org/docs/alerts/guardian-line/

**Guardian Line** is how WxAlerts reaches people by phone call and text: NWS
warnings, and [storm alerts](/docs/storm-analysis/notifications/#texts-calls-email-and-webhooks)
from Tornado Risk (high) up. When a storm alert and a warning arrive together,
they come as one call. It needs the Supporter plan.

For someone who may not act on a warning alone, a parent, a grandparent,
someone with a disability, Guardian Line can also turn a phone number into a
check on them. That is what the rest of this page covers.

## What a call does

1. Opens as a life-safety call and greets them by first name.
2. Plays the warning in full.
3. Asks "Do you need any help?" They can say okay or press 1, or say help or
   press 2. A plain yes or no is asked again, so it is never taken the wrong
   way.
4. If they are okay, the call tells them to stay in their safe place until the
   warning ends and keep a radio or TV on for local weather updates, says we
   will keep watching the storm for them, and says goodbye. If they need help,
   it tells them their Safety Person is being told right now and to call 911
   if they are hurt or in immediate danger.
5. If nobody answers, calls again five minutes later.

Every call ends with the number to call to stop these calls or ask a question.
You can hear a sample call on the [Guardian Line page](/guardian-line/).

Their **Safety Person** hears how each call went: safe, needs help, unclear, or
no answer. The Safety Person is you or another text or email contact on your
account.

## Set it up

1. On your [account](/account/#notifications), add their number as a phone call
   channel, or find it if it is already there.
2. Choose **Add to Guardian Line**.
3. Pick why they need it, the first name the call should use, how you are
   related, and their Safety Person.
4. Read the agreement, tick **I agree**, and choose **Save and call to confirm**.

We call them first to confirm. Warning calls start only after they say yes. If
two confirmation calls go unanswered, the line is paused. Once you have checked
the number and told them to expect our calls, **Approve line** on its row turns
it on.

Every Guardian Line number is listed under **Guardian Line** on your account,
with its status and Safety Person. **View in Guardian Line** on a channel takes
you to its row.

## Change the number

Choose **Edit number** on its row. The places, greeting and Safety Person stay;
the new number gets its own confirmation call before warnings go to it.

## Stopping calls

Open **Settings** on its row and choose **Turn off** to go back to ordinary
warning calls. The person called can also stop calls themselves by calling the
number the alerts come from.